TERMS & CONDITIONS
Last updated: 16 April 2026
Welcome to the website of Emma Cawston Fine Art (“we”, “us”, “our”). By placing an order through our website, you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully before making a purchase.
1. Giclée Prints – Colour Disclaimer
Giclée prints may vary slightly in colour from what you see on your screen. This is due to differences in device displays, brightness settings, and colour calibration. We do not guarantee exact colour matching.
2. Refund & Returns Policy
2.1 Standard (Non-Custom) Products
We offer a 14-day refund policy in line with UK consumer regulations for eligible non-custom items.
To qualify:
Items must be unused, unopened, and in original packaging.
Returns must be made at the customer’s expense unless the item arrives damaged or faulty.
2.2 Damaged or Faulty Items
If your order arrives damaged:
Contact us within 48 hours of delivery.
Provide photo evidence of both the item and the packaging.
Once approved, we will offer a replacement or refund at no cost to you.
3. Custom Artwork
3.1 Deposit
All custom artwork commissions require a 50% non-refundable deposit at the time of booking. This covers materials and secures your place in the schedule.
3.2 Non-Refundable Status
Custom artwork commissions are non-refundable once work has begun, including in cases of change of mind.
3.3 Completion & Final Payment
Once the artwork is completed, photos will be shared for approval.
The remaining 50% balance must be paid in full before shipping can take place.
4. Framing Options
Framing is optional and treated as a separate service:
4.1 Custom Third-Party Frames
Custom frames are made by a third-party.
Payment for framing must be made in full before the frame can be ordered.
These frames are non-refundable once production has begun.
4.2 Repurposed Antique Frames
Repurposed antique frames are unique and completed by Emma Cawston directly.
Payment for this option can be included with your final payment for the artwork.
Availability of antique frames is limited and not guaranteed.
5. Shipping
5.1 Domestic Shipping (UK)
Domestic orders are shipped via Royal Mail.
Original artwork may use alternative couriers for insurance and safety reasons.
5.2 International Shipping
All international orders are shipped using equivalent international services.
Customs fees, duties, and taxes are the responsibility of the customer.
6. Intellectual Property & Copyright
All artworks, images, text, designs, and content on this website are protected by copyright law, including the Copyright, Designs and Patents Act 1988 and international copyright treaties.
6.1 Copyright Notice
All content on this website, including but not limited to artwork, illustrations, designs, images, text, logos, and products, is the property of Emma Cawston of Emma Cawston Fine Art and is protected by the Copyright, Designs and Patents Act 1988 and international copyright laws.
Permitted Use
You may:
View, share, and link to content for personal, non-commercial use only
Share images on social media with clear credit to [Emma Cawston of Emma Cawston Fine Art/ @Emma_cawston for instagram & Emma Cawston Fine Art of Facebook] and without alteration if artwork is shared without the correct tag can be subjected to investigation
Prohibited Use
You may not:
Reproduce, copy, trace, or modify the artwork
Use the artwork or products for commercial purposes
Sell, license, redistribute, or claim the work as your own
Use the artwork in AI training datasets, NFTs, or digital assets
Remove copyright notices or watermarks
Products
Purchase of a physical or digital product does not transfer copyright.
The copyright remains with Emma Cawston of Emma Cawston Fine Art at all times.
7. Contact
For questions, please contact:
contact@emmacawston.com
PRIVACY POLICY
Last updated: 16 April 2026
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following personal information when you browse or place an order:
Name
Billing address and shipping address
Email address
Phone number
Payment information (processed securely by payment providers; we do not store card details)
Order details
Website analytics data (cookies, browser type, device, etc.)
2. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Arrange shipping and delivery
Communicate with you about your purchase or enquiry
Provide customer support
Improve website performance and user experience
Comply with legal, tax, and accounting obligations
Send marketing updates, where you have explicitly opted in
3. Sharing Your Information
We only share your information with trusted third parties essential for operating our business, such as:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., Royal Mail)
Website hosting providers (e.g., Squarespace)
We do not sell your personal data.
4. Cookies
Our website uses cookies to:
Enable essential website functionality (including secure checkout)
Improve user experience
Analyse website traffic and performance
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.
5. Data Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
While we take appropriate steps to safeguard your information, no online transmission or storage system can be guaranteed as 100% secure. Therefore, any data you provide is submitted at your own risk.
6. Your Rights
Depending on your location and applicable data protection laws (including UK GDPR), you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally applicable)
Withdraw consent at any time (where processing is based on consent)
Request transfer of your data (data portability)