Welcome to the website of Emma Cawston Art (“we”, “us”, “our”). By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Giclée Prints – Colour Disclaimer
Giclée print colours may vary slightly from what you see on your screen. This is due to variations in device displays, brightness settings, and colour calibration. We do not guarantee exact colour matching.
2. Refund & Returns Policy
2.1 Standard Products
We offer a 14-day refund policy for non-custom products.
To qualify:
The item must be unopened, in its original packaging, and in unused condition.
Returns must be made at the customer’s expense unless the item arrived damaged.
2.2 Damaged Items
If your order arrives damaged:
Contact us within 48 hours of delivery.
Provide photo evidence of both the item and the packaging.
Once approved, we will offer a replacement or refund at no cost to you.
3. Custom Artwork
3.1 Deposit
All custom artwork requires a 50% non-refundable deposit at the time of booking. This covers materials and secures your place in the schedule.
3.2 Non-Refundable Status
All custom artwork is non-refundable under any circumstances, including change of mind.
3.3 Completion & Final Payment
Once the artwork is completed, photos will be shared for approval. The remaining 50% balance must be paid in full before shipping can take place.
4. Framing Options
Framing is optional and treated as a separate service:
4.1 Custom Third-Party Frames
Custom frames are made by a third-party.
Payment for framing must be made in full before the frame can be ordered.
These frames are non-refundable once production has begun.
4.2 Repurposed Antique Frames
Repurposed antique frames are unique and completed by Emma Cawston directly.
Payment for this option can be included with your final payment for the artwork.
Availability of antique frames is limited and not guaranteed.
5. Shipping
5.1 Domestic Shipping (UK)
Domestic orders are shipped via Royal Mail.
Original artwork may use alternative couriers for insurance and safety reasons.
5.2 International Shipping
All international orders are shipped using equivalent international services.
Customs fees, duties, and taxes are the responsibility of the customer.
6. Intellectual Property
All artworks, images, and content on this site are protected by copyright. You may not reproduce, distribute, or use them without written permission.
7. Contact
For questions, please contact: contact@emmacawston.com
PRIVACY POLICY
Last updated: 29th November 2025
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following personal information when you browse or place an order:
Name
Billing address and shipping address
Email address
Phone number
Payment information (processed securely by payment providers; we do not store card details)
Order details
Website analytics data (cookies, browser type, device, etc.)
2. How We Use Your Information
Your information is used to:
Process and ship orders
Communicate with you regarding your purchase
Provide customer support
Improve website performance
Comply with legal obligations
Send updates, if you have opted in
3. Sharing Your Information
We only share your information with trusted third parties essential for operating our business, such as:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., Royal Mail)
Website hosting providers (e.g., Squarespace)
We do not sell your personal data.
4. Cookies
Our website uses cookies to:
Improve user experience
Analyze website traffic
Enable secure checkout
You can adjust cookie settings in your browser at any time.
5. Data Security
We take reasonable precautions to protect your information. However, no online system is 100% secure, so you submit data at your own risk.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request corrections or deletions
Withdraw consent
Request data portability
To exercise these rights, contact us at contact@emmacawston.com
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.